Every business takes a different approach to Service Level Management differently. However there are a few common best practices that should be considered as a reference point. This includes providing a description of the services offered and what is not included from the service, to avoid misinterpretation of assumptions made by either party identifying performance metrics, which include a definition and method of measuring, and a timeline of turnaround time setting up responsibility and escalation procedures and negotiating service tradeoffs or costs.
SLM helps ensure that everyone is on the same page so that departments don’t get into squabbles regarding who’s accountable for what. This is particularly important if you work with vendors outside of your organization. The process of capturing SLAs clearly can prevent the possibility of miscommunication, which could result in delays in delivery, poor performance metrics and unhappy customers.
SLM will also help you to remain agile by constantly monitoring and reviewing the quality of services and levels. You can then make changes quickly if the need arises.
It could also help you improve the quality of your service, so that you can reach or even you can try these out surpass your goal goals. You may, for instance would like to improve the speed of your website. You might not see any improvement if you exceed a certain threshold.
SLAs can be a fantastic way to attract new customers since they provide them with an understanding of what their investment will be. A dedicated team for SLM is a good idea, as it ensures that their efforts aren’t overlooked or forgotten after a contract is signed.